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WHAT IS THE RIGHT OF WITHDRAWAL
The right of withdrawal can be exercised without any penalty and without having to specify the reason. It can be exercised within 14 days of receipt of the goods and is exercised by sending a letter by registered letter with return receipt, or by email to firstname.lastname@example.org, to the seller’s headquarters or MOFRA SHOES S.R.L. Barletta (BT), Via Callano, 96/98 (CAP 76121) – Italy, in the 10 days following the delivery of the goods.
Within the same term or at the same time, the goods must be returned.
To exercise the withdrawal, it is essential that the goods are intact and that the object has the original packaging, equipped with all tags.
The costs of returning the goods are the responsibility of the consumer.
The price paid will be refunded within 30 days after the return of the goods. (The right of withdrawal is excluded for products that may be customized or already replaced.)
RETURN FOR GOODS EXCHANGE and / or REFUND
The costs of returning the product for exchanging goods are charged to the customer. For Italy the figure is € 5.50.
In case of exercise of the right of return for exchange of goods, the procedure to follow is:
1. Write an email to email@example.com or send a registered letter to the address MOFRA SHOES S.R.L. Barletta (BT), Via Callano, 96/98 (CAP 76121) – Italy, within 1/2 days of receiving the product, describing the reasons that led to the opening of the return procedure.
2. Follow the return procedure as per the communication received from our customer service.
3. Make sure that the products are in the same condition in which you received them, with all tags affixed.
Remember that you can only send your return from the country where you placed the order. We will only replace or refund items returned according to the instructions. If your return does not meet the conditions listed, the package will be sent back to you.
The return of the product must take place within 48 hours following the receipt of the email received from our customer service (the date indicated on the postmark or courier’s transport document will prevail).
The return will be managed within 3-4 working days following the date of receipt of the goods returned to our warehouse. The outcome of the same will be communicated within the same term (acceptance with replacement of the product or refund in case of impossibility of replacement). Refunds are made by bank transfer or Paypal refund.
(N.b: if you have taken advantage of any discounts at the time of purchase, the free shipping costs of the new replacement product will be less. In this case, a contribution equal to the standard rates applied when ordering will be required).
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